Philippine Amusement is a reliable license and ViperWin should therefore be considered safe. ViperWin has scored a definite win with its slots selection. Even more remarkable is the fact that there are so many top-tier studios included. As you wager money at ViperWin Casino, you receive exclusive coins. These coins can be exchanged for bonus money, free bets, free spins, and more. The more you play, the bigger your potential loyalty prizes get.
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The funds should be credited to your account either immediately or within a few minutes, depending on the deposit method you chose. The minimum cashback offered is €5 and the maximum is €200. The casino has an attractive interface and a colourful home page. On this page, the black background complements the blue and red buttons and tabs beautifully, and also shows off the colourful game icons. As mentioned earlier, we’re under the impression that the issue has already been settled.
Player has been accused of opening multiple accounts.
I have asked them for more information regarding how these accounts have been used, and I am still awaiting a further response. I am not sure why you have received that message, I have received your e-mail and the evidence provided will now be reviewed. I have been with them since June this year and received 2 successful withdrawals recently. Honestly, I’d suggest you to create a complaint in this case. It sounds like they’re unable to provide you the right information.
- If there is no response upon the expiry of the timer, the complaint will be closed as ‘unresolved’ as previously mentioned.
- We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
- My support team are literally saying your post code is wrong..
- If you are an affiliate in the gambling industry you should join the programme today.
- Below, we list the most central terms and conditions related to the Viper Win Casino welcome offer.
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Play for real money at ViperWin casino and earn loyalty coins through its loyalty program. Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry. Its primary focus is game development for mobile; all its games are also, however, compatible with the desktop platform.
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If you want more information, download our tool to gain access to the console. There, you will have a ton of data that you will be able to use to enhance your gaming experience. Setting deposit limits or any other limits is not possible. Players can only close their accounts by contacting support. Even these names alone are sure to deliver an incredible online gambling experience. For sports fans, ViperWin offers a simple 100% bonus up to $100.
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There is multiple concerns as we did previously mention to you, regarding addiction and responsible gambling. We as a licensed casino take responsible gambling very serious. As we did mention in the email, which you are welcome to attach here or we were actually worried for your wellbeing, the hours you were gambling were hours per day with the account logged into those gaming providers. Before you start playing with your casino bonus, make sure you fully understand the wagering requirements. These conditions can significantly affect your ability to withdraw winnings. Check out our 8 tips on how to beat the wagering requirement.
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- The website allows you to set loss limits and self exclude for a specific period of time.
- The user satisfaction feedback of ViperSpin Casino shared by 45 users has resulted in a Great User feedback score.
- We accept that it is the responsibility of players to make sure that they don’t create multiple accounts at the same casino.
- As you wager money at ViperWin Casino, you receive exclusive coins.
- The reviews submitted by users are available in the ‘User reviews’ segment of this page.
- Roman had explained to me that my winnings cannot be paid out due to the breach, however told me that all my deposits on my secondary account will be refunds as a courtesy made as if it sound like they were doing me a favour.
- And after reading all the fine print i am questioning the legitimacy of the casino itself it states it is Australian and VPN friendly then goes to say Australia is a restricted country.
- I acknowledge that you have given me “bonus cash” however I have never profited from any of the bonus.
- These slot machines include recently launched ones like Triple Royal Gold, Boat Bonanza, Spinions Game Day, Burning Sun, Undead Fortune, Little Bighorn, Champion of the Underworld, Max Megaways, and many others.
I can assure you this player has no email with us, and if he does I’m sure he can forward it to yourself and we can have a live call and see? Allowing people to pay for negative reviews on casinos to “damage” reputation is a bit unfair I’m sure you can agree with me on that. You have literally had the most simple issues with every part of this, you were over a weekly withdrawal limit, you had the wrong post code, you are wrong.
Player complaints related to ViperSpin Casino
If you’re after big win payouts, search out games that have a high best win. This casino carries a reputable licence from the Malta Gaming Authority (MGA). MGA’s mission is to competently regulate all the gaming aspects under its authority to ensure a transparent and fair environment for players. The authority also strives to prevent crime, money laundering, and corruption – while protecting vulnerable players and minors. This is a data-driven casino review that utilises the benefits of the Slot Tracker tool to assess the performance of Viper Spin casino. This Viper Spin casino review will take a high-level approach, but there is much more to discover!
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- Even more remarkable is the fact that there are so many top-tier studios included.
- The player from Australia had his account blocked without further explanation.
- But I’ll summarise it quickly for you in dot points so you understand.
- You do not play on our casino, and you continue to mention other casinos.
- We would like to ask ViperSpin Casino to reply to this complaint.
You further mentioned that you had proof showing your balance at the time your account was closed was much higher but were unable to provide this. We have told Adam we are happy to pay the $2,500 AUD difference which will be $12,500 AUD in total that you have deposited. $10,000 AUD being what you’ve already withdrawn + $2,500 AUD.
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If you’re withdrawing bonus winnings, make sure you’ve met all the required conditions. Find the cashier area on the website, where you handle both deposits and withdrawals. Help is available 24×7 at ViperWin casino through multiple channels. Go through the FAQs that the casino has compiled for answers to any questions you may have about playing here. These include network progressive jackpots from Playtech, BetSoft Gaming and a couple of other vendors, along with local progressive jackpots and fixed jackpot games from Red Tiger Gaming, Yggdrasil Gaming and others.
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- You only need to register an account and make your deposit.
- Play ‘N Go started operations in 2005 in Växjö, Sweden, and is today one of the most respected vendors in the industry.
- The maximum single deposit that the casino allows depends on the payment method you use.
- My account was approved successfully and happy to prove my identity again to eliminate that excuse.
- Based on all the evidence that has been provided by both parties, the decision has been made to discontinue our investigation of this complaint.
- Play ‘N Go may have started off in 2005 but it was only in 2012 – 7 years later –that it was able to finally release its first game for mobile.
- The slots section on Viperspin Casino is naturally the biggest and the most visited.
- The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
- I couldn’t care where you play, I genuinely feel sorry for any casino or support management.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. This establishes it as a medium-sized online casino within the bounds of our categorization. We did not find ViperSpin Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers.
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- I really don’t have the energy to deal with your nonsense 50x times weekly asking for bonuses because you’re some large streamer, and all the other nonsense you message.
- Live chat can not close accounts, and nothing was referred to us.
- We as a licensed casino take responsible gambling very serious.
- Click on the ‘Responsible Game’ text in the footer area to be taken to the page that tells you more about the responsible gambling tools available.
- Hi again Trent, as mentioned all evidence has been submitted to Guru as they’ve requested, please allow them the time to go through the documents if they feel the need to share those with you then that is no trouble whatsoever.
I’m not responsible for complaints and I don’t deal with them personally, but I asked Nick to share all the info with me. I know there was some kind of deal with the player above and even thought it was originally closed as unresolved, it will probably change in the future. If anything else is required, admin team you’re welcome to email and we are happy to follow up and proceed with any documents, screenshots viperspin casino or basically anything required. As you know, because you have emailed it 10 times today as shown above. We have also emailed you to try to assist whatever questions you have, but I do think it’s best Guru gets involved and tries to help you because I am really not sure what we can do at this point. ViperWin Casino offers new players a 100% bonus up to €/$/£ 500 + 200 spins, and one chance at bonus crab.
So I am having hard time understanding why have the settings changed over last 7 days ? But I am glad this has reached the highest people and I will get it sorted and paid out, its just that my kid will have to wait fir extra 3 days to see me instead. The player from Australia had attempted a withdrawal of $20,000 from ViperSpin Casino, but was denied due to a duplicate account he had made when he was unable to access his original account. Although ViperSpin had agreed to refund the deposits made on the second account as a courtesy, they had refused to process the withdrawal. They had offered the player the option of reopening his new account and removing the original one, but the player remained dissatisfied.
Hi Adam, you and ourselves both know any player that opens a duplicate account would be seized by any casino. I agree that limits are quite low, and can also imagine that you feel the VIP status is a joke now. I definitely appreciate the fact, that you come and shared your experience. Kindly check all factors in advance next time, if you come across this review, you’ll see that it is a small international casino with small revenues. If you’re after an entertaining experience, search out a game with a high hit rate.
So when I actually got a decent win for once to me it seemed like Viperspin wanted to get out of rightfully paying me. Respectfully I believed that I done nothing wrong of the nature in a malicious or indicative manner, my self have a duplicate account was due to the fact that I could get into my original account anymore. It is unfortunate that the duplicate account was not detected straight away. We firmly believe that these checks work better if they are implemented at the point of registering an account, but this is not the current standard throughout the industry. As mentioned previously, we thoroughly disagree with any winnings being confiscated for the reason of “responsible gambling”.
The complaint was resolved as the player received his money. For users looking to compare similar casino bonuses to ViperWin Casino, we have created a unique bonus comparison block to simplify the offerings of other great online casino operators. These similar casino bonuses often match in terms of welcome bonuses, free spins, and wagering requirements, providing players with comparable value and promotional benefits. By reviewing these options, users can make informed decisions on where to play, ensuring they receive the most favorable and exciting offers available in the market. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Hi, I’m Courtney, the Webmaster at No Deposit Kings – We provide visitors with free and easy access to real money casino gaming thanks to no deposit casino bonuses offered by our hand-picked selection of online casinos.
We have now received further evidence from the casino and this will be reviewed. I have since requested further evidence of the player’s transactions from the casino, upon receipt of which we will re-evaluate this case. Therefore, the issue at hand is the use of multiple accounts. As previously mentioned, your lawyer / legal team are welcome to contact us directly and we will allow Guru now the time to go through all provided documents otherwise it will continue back and forth.
They are trying to fraud me of my winnings they are being disrespectful to me all over the place and I have a big manager sending me email of appologies. We have explained everything to you previously, and you have always been paid your withdrawals in two years. Viperspin Australia is a safe casino that accepts both fiat and cryptocurrency payments. The website is also secure because it has a very powerful SSL certificate protecting it. You can also wager on mini-games like Aviator, Mines, Hotline, Space XY, Heads & Tails XY, and more. The majority of games provide a demo version, making it simple to determine whether a particular game is really up your alley or not.
Even if no unfair advantage was gained, the awareness of a previous account is acknowledged. The casino displayed generosity by refunding deposits and allowing account retention. For online gambling on any online casino I highly recommend you do read terms and conditions as ours are very fair, but other casinos not so much. All in all, a duplicate account which will void any casinos policy + the responsible gambling aspect is something we take very serious. At the day of the account suspension, we noticed a decrease in balance from $340,000 AUD to I believe it is $83,000 AUD in a matter of two-three hours.
Could you kindly provide details about when you accepted the refund of all your deposits? The overall situation suggests that the casino was quite generous in returning all your deposited funds. It’s important to note that in most online casinos, opening only one account is allowed. If your previous account was inaccessible, and you discussed this issue with the casino, resulting in advice to open a new account, please promptly forward this communication to No further action will occur from our team, at any time this is still bonus fraud. Regardless if a player won $10 or $1,000,000 it would be the same consequence from our team and we can provide evidence of previously doing it to people that did not even win, we do not allow duplicates it’s honestly that simple.