Privacy Policy

ANDERSON EVENT SOLUTIONS CC trading as The Solutions Company

Effective Date: 11 July 2025

1. Introduction

ANDERSON EVENT SOLUTIONS CC, trading as The Solutions Company (“we”, “us”, or “our”), is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in a responsible and lawful manner. This Privacy Policy explains how we handle the personal information of individuals and juristic persons (companies and other legal entities) in accordance with the Protection of Personal Information Act, No. 4 of 2013 (“POPIA”).

By engaging with our services, visiting our website, or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. Who We Are

ANDERSON EVENT SOLUTIONS CC, trading as The Solutions Company, is a South African close corporation providing audio-visual (AV) services for the expo and event industry, including equipment rental, technical support, and production management.

Managing Director: Brett Anderson
Information Officer: Johan Snyman

3. What Information We Collect

We collect different types of personal information depending on your interaction with us and the services we provide. This may include:

a) Information about Natural Persons (Individuals)

  • Contact Information: name, surname, identity or passport number, email address, physical and postal address, telephone numbers.
  • Demographic Information: date of birth, gender, marital status, nationality.
  • Financial Information: bank account details (for payments or refunds), tax numbers, VAT registration numbers.
  • Employment Information: job title, company name, relevant employment details.
  • Event-Specific Information: dietary requirements, accessibility needs, emergency contact details, event preferences.
  • Website Usage Data: IP address, browser type, operating system, pages visited, time on site, referring URLs (via cookies/analytics).
  • Correspondence: records of communications with us (emails, calls, messages).
  • Special Personal Information (only where lawful and with explicit consent or other legal basis): health information (e.g., allergies for catering), biometric information (e.g., secure event access, if implemented), religious or philosophical beliefs (e.g., for dietary requirements).

b) Information about Juristic Persons (Companies/Organisations)

  • Company Details: registered name, trading name, registration number, VAT number, addresses, telephone numbers, email addresses.
  • Contact Persons: names and contact details of authorised representatives.
  • Financial Information: bank account details, tax information, credit history (where relevant).
  • Contractual Information: services provided, agreements, payment terms.
  • B-BBEE Status: information related to broad-based black economic empowerment.

c) How We Collect Information

  • Directly from You: when you contact us, request a quote, sign up for services, register for an event, or complete forms.
  • From Third Parties: partners, suppliers, or publicly available sources, where lawful and relevant.
  • Automatically: via our website and digital platforms (cookies and analytics).

4. How We Use Your Information

We use personal information for specific, explicitly defined, and lawful purposes related to our business activities, including:

  • Service Delivery: to provide and manage our AV services for expos and events, including equipment rental, technical support, and production management.
  • Communication: to respond to enquiries, provide updates and confirmations, and communicate important information about our services or events.
  • Contractual Obligations: to fulfil obligations under contracts with you.
  • Marketing and Promotions: to send information about services, special offers, and upcoming events (you can opt-out at any time).
  • Financial Management: invoicing, payments, and financial record-keeping.
  • Legal and Regulatory Compliance: tax, accounting, and other compliance requirements.
  • Improving Services: to understand needs, enhance offerings, and improve our website and operations.
  • Security: to protect systems, data, and users from fraud or misuse.
  • Supplier and Partner Management: to manage relationships with suppliers, vendors, and partners.

We will not process your personal information for purposes other than those stated unless:

  • you provide explicit consent;
  • processing is necessary for performance of a contract to which you are a party;
  • processing is required by law; or
  • processing is necessary to protect your legitimate interests or those of a third party.

5. Sharing Your Information

We may share personal information with trusted third parties only when necessary and subject to appropriate safeguards:

  • Service Providers (Operators): event venues, caterers, AV companies, IT support, payment processors, marketing agencies, and similar service providers bound by contract to process information only on our instructions and in compliance with POPIA.
  • Legal and Regulatory Authorities: where required by law, court order, or legal process.
  • Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets.
  • With Your Consent: where you have explicitly consented to such sharing.

We do not sell personal information to third parties.

6. Information Security

We implement appropriate and reasonable technical and organisational measures to protect the integrity and confidentiality of personal information, including:

  • physical security for premises and data storage;
  • access controls and authentication protocols;
  • data encryption where appropriate;
  • regular security assessments and vulnerability testing;
  • employee training on data protection and privacy; and
  • secure disposal or de-identification when information is no longer required.

While we strive to protect personal information, no method of transmission or electronic storage is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law or legitimate business interests. When no longer required, we will securely destroy or de-identify it.

8. Your Rights as a Data Subject

Under POPIA, you have the following rights (subject to lawful limitations):

  • Right to be Informed: to know what personal information we collect and why.
  • Right of Access: to request confirmation of whether we hold your personal information and access to it.
  • Right to Rectification: to request correction or updating of inaccurate, incomplete, or outdated information.
  • Right to Erasure/Destruction: to request deletion or destruction of personal information, subject to legal retention requirements.
  • Right to Object: to object to processing, including for direct marketing, on reasonable grounds.
  • Right to Withdraw Consent: where processing is based on consent, you may withdraw consent at any time (processing before withdrawal remains lawful).
  • Right to Complain: to lodge a complaint with the Information Regulator.

To exercise your rights, please contact our Information Officer using the details below. We may require proof of identity to process your request.

9. Cookies and Other Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyse traffic, and for marketing. You can manage cookie preferences in your browser settings.

10. Trans-Border Information Flows

Your personal information may be transferred to and stored in countries outside South Africa (for example, where our service providers operate or where cloud services are hosted). We will only transfer information to countries with adequate data protection laws or where appropriate safeguards (such as standard contractual clauses) are in place in accordance with POPIA.

11. Contact Details

Information Officer: Johan Snyman
Email: johan@tscav.com
Telephone: 083 925 2615

Information Regulator (South Africa)
Website: https://inforegulator.org.za/
General enquiries: enquiries@inforegulator.org.za
Complaints: complaints.IR@inforegulator.org.za
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or via appropriate communication channels. Please review this policy periodically.

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